The way forward for enterprise productiveness and communication is right here.
Our new software program, NextivaONE, brings all conversations collectively in a single utility that permits you to handle communication, workforce collaboration and buyer engagement in a single place.
NextivaONE does what no different firm has been in a position to do:
- We’re bringing all conversations right into a single stream from voice, textual content, video, and e mail right into a single stream
- We’re bringing communication and workforce collaboration collectively in a single device with out the necessity to toggle or change.
- We’re bringing the ability of conversations along with buyer engagement in a single app.
And on the middle of our new software program is a characteristic we predict you’ll love known as Threaded Conversations. Think about accessing each buyer contact in a single spot. Irrespective of in the event that they ship you an e mail, voicemail, textual content, or name. Threaded Conversations allows companies to have a single dialog throughout any channel. No extra shuffling between apps like slack, zoom, Asana, and gmail to do your work.
Our new software program is designed to assist companies of any measurement enhance workforce productiveness and create significant, participating buyer experiences, all from one device. No extra friction, no extra product silos, simply the power to get your work accomplished shortly.
“From the start, Nextiva’s imaginative and prescient has been to energy human connections,” stated Tomas Gorny, founder and CEO of Nextiva. “With our newest innovation, we’re serving to companies remodel with significant conversations that construct sturdy and lasting relationships with prospects. Our objective is to assist our prospects have nice conversations, effortlessly.”
Listed below are among the options that enterprise house owners will love about NextivaONE:
- Lower your expenses and cut back the variety of purposes wanted to get your work accomplished
- Enhance workforce effectivity and knowledge sharing with centralized doc sharing
- Collect buyer suggestions by robotically sending surveys after a buyer interplay
- Construct stronger buyer relationships by sharing buyer notes and conversations throughout the group
- Have interaction with prospects of their medium of selection — cellphone, SMS, chat, e mail — all from one platform.
- Simplify duties with enterprise-grade workflow automation capabilities
- Use name pop to see who’s calling — earlier than you reply the cellphone — and their full buyer expertise data
Why the enterprise world wants this answer
For 3 years in a row Nextiva has been named finest enterprise cellphone system by U.S. Information & World Report. However, 74% of consumers work together with a model through a number of channels — e mail, cellphone, textual content, video.
Most firms are utilizing dozens of purposes to speak and collaborate. However these purposes solely do one factor at a time. And we’re left with fragmented conversations and siloed knowledge.
Fragmented conversations imply prospects should repeat themselves. A dialog with assist can’t be began on a name, and later picked up on an e mail.
Siloed knowledge means groups can’t see the complete buyer story until they exhaust each money and time on costly built-in options.
Work smarter with revolutionary workforce productiveness instruments. Right here’s how…
By no means change to a unique app for inner communications once more. Workforce chat, calls and video conferences are all a part of this built-in answer.
Don’t you hate toggling between apps to discover a dialog you had with a coworker? Or wishing you could possibly discover that file somebody shared with you on a video name that now lives in video name heaven? We’re too.
That’s why we introduced productiveness instruments into the appliance to make work with groups and prospects simpler. Your entire conversations are stored in a single place. So the notes out of your calls are saved right here, the venture information, these are right here too. Now we will all cease frantically tab-hopping to search out an asset.
Our software program additionally breaks down division silos and opens up knowledge sharing between groups. When everybody within the enterprise makes use of the identical device, you’ll cease lacking important context as a result of the whole lot – conversations, information, hyperlinks, notes, attachments and assembly recordings are maintained in a single system and are at all times referenceable. This profit extends previous workforce collaboration capabilities to shared buyer data.
Lastly…On a service name however really feel a bit of stumped the way to deal with it? With NextivaONE, you’ve bought direct entry to your teammates so you may message your coworker for assist, with out dropping the decision or switching apps. Then soar into a fast debrief video assembly together with your boss or coworker — with out leaving the app — as a result of generally it’s simply simpler to elucidate “in particular person.”
That is what delighting prospects and speaking confidently seems like, and it’s all accomplished with NextivaONE.
At this time’s prospects anticipate firms to know, perceive, and bear in mind them in each interplay. Meaning in case you e mail a model and textual content or name their assist line, you anticipate them to recollect your points so that you don’t have to elucidate the entire story….once more.
Enter: Threaded Conversations, a mega advantage of NextivaONE. Our Threaded Conversations characteristic lets you open a dialog with a buyer and see all interactions from that buyer in a single place. Calls, texts, emails, voicemail transcripts, surveys, and notes out of your calls are threaded right into a single stream.
Anybody within the firm who has that buyer contact shared with them, will have the ability to see the complete buyer historical past and context, in order that nobody has to repeat data.
It’s time to speak confidently, work smarter, delight prospects, and develop quicker with Nextiva.
FAQs about NextivaONE
NextivaONE is enterprise software program that helps you run the whole lot. This software program brings all of your buyer and workforce conversations right into a single platform to simplify communication, workforce collaboration, and knowledge sharing so your small business has a full file of buyer interactions.
It’s accessible now, after all!
We’re at all times including to the product new capabilities that make it simpler for patrons to thrill prospects and work smarter. When you’re utilizing NextivaONE you’ll get common product launch updates on our communication, collaboration, and buyer administration capabilities.
Chat with an professional to study extra about NextivaONE and the way to get it for your small business.
Our enterprise options are supposed to scale for each trendy enterprise. We’ve packages for firms with 100+ workforce members. Contact enterprise gross sales to see what we will create on your workforce.
We create software program to obliterate the digital glass ceiling and assist even the smallest of companies scale, develop and compete. Even when your workplace is simply you and the canine proper now, we now have a plan for you. And while you add teammate quantity 2 or worker 200, we’ll be there to develop with you.
Nextiva prospects shall be upgraded to the brand new utility in summer season 2022. Contact your account supervisor for more information.
Nextiva service is backed by our 99.999% uptime assure and comes with 24/7+365 knowledge middle monitoring. Each Nextiva knowledge middle meets the safety requirements set by the ISO/IEC 27001 certification. Examine our safety measures right here.
Sure! NextivaONE was created to assist distributed groups as simply as in-office teammates. Irrespective of the place you’re working, Nextiva’s enterprise software program is a single platform that provides you the ability to speak confidently, delight prospects, work smarter, and develop quicker.